We provide a detailed size chart on the product page to help you find your perfect size.

If you are unsure or the size chart is not available, our customer service team will be happy to provide you with personalized advice.

Placing an order is quick and easy:

1. Browse Products : Explore our collections and select the items you want to purchase. Use filters to refine your search by size, color, or category.
   
2. Add to Cart : Once you find an item you like, click the “Add to Cart” button. Repeat this step for additional items.
   
3. View your cart : Click the cart icon in the upper right corner to view your selected items. Make sure the sizes, quantities, and styles are correct.
   
4. Proceed to Checkout : When you are ready, click the “Checkout” button.
   
5. Enter your information : Include your shipping address, contact details and any special instructions.
   
6. Choose a payment method : Select your preferred payment method (e.g. PayPal, credit card).
   
7. Place your order : Review all details and click the “Place Order” button to complete your purchase.
   
8. Confirmation : After placing your order, you will receive a confirmation email containing the details of your order.

We accept PayPal, Credit Cards, Google Pay, Apple Pay and Shop Pay to make the checkout process quick and easy.

You will receive an order confirmation by email immediately after placing your order. This email contains the order number (consisting of at least 6 digits), the order summary and the delivery address.

Sometimes confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited a while, and verified your email address, but still haven't received an order confirmation, contact our customer support team. Provide us with your order details, including your full name and order number, and we'll help you check the status of your order and resend the confirmation email if necessary.

Yes, you can cancel your order within 12 hours of placing it by contacting us as soon as possible. However, please note that we use an automated processing system to ensure prompt dispatch. This means that even if your cancellation request is submitted within the 12-hour window, we may not be able to cancel your order if it has already been processed or dispatched when we review your email.

We do our best to respond to all emails promptly, but once an order is processed, changes or cancellations are no longer possible. If your order has already been shipped, we recommend reviewing our return policy and waiting for the package to arrive before submitting a return request.

If your order has not yet been processed, it may still be possible to change it. Since we process orders quickly, please contact us immediately to check if changes can be made.

During the checkout process, you will be given the opportunity to enter your gift card or voucher code in the designated field. After entering your code, click the "Apply" button to redeem your gift card or voucher. The total amount will be adjusted accordingly. Once your gift card or voucher has been successfully applied, continue with the checkout process as usual. Review your order details, enter any additional information required, and complete your purchase.

If you encounter any difficulties while using your gift card or voucher, please do not hesitate to contact our customer support team for assistance. We are here to help ensure a smooth and enjoyable shopping experience.

We ship directly from our supplier, so VAT is charged by the carrier upon delivery and not by us. If you require an invoice, please request one from the carrier.

Delivery usually takes between 8 and 12 business days.

Shipping is always free. However, if you choose to exchange an item, a return shipping fee may apply. This fee is calculated based on the weight of the package.

You can track your order in real time on our website's tracking page. You will also receive email updates on the status of your package and the estimated delivery date.

If your tracking information shows that your order was delivered but you haven't received it, here are some steps to take:

1. Check your shipping address: Check the shipping address to make sure it was entered correctly when ordering. Sometimes packages are delivered to a neighbor, the front desk, or another location on your property.
   
2. Look for delivery notes: Check to see if the carrier left a delivery note. Sometimes carriers leave packages in secure locations or with a receptionist if you are not available to receive the delivery.
   
3. Contact the carrier: Contact the carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional details about the delivery or initiate an investigation into it.
   
4. Contact Customer Support: If you still cannot locate your package after following the steps above, contact our customer support team. Provide us with your order details and tracking information. We will work with you to resolve the issue and ensure you receive your order as soon as possible.
   
5. File a claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the carrier. Our customer support team can assist you with this process and provide any necessary documentation.

Please be assured that we are here to resolve any delivery issues and ensure you receive your order. Please feel free to contact us for any assistance.

Tracking updates can sometimes be delayed, even if your package is already on its way. Please allow 3-5 business days for tracking information to sync. If you still don't see any updates, contact us for assistance.

If you realize the mistake shortly after placing your order, please contact our customer support team immediately. The sooner you contact us, the better the chances of correcting the address before shipping.

If your order has already been processed or shipped and you are unable to update the address through our customer support team, please contact the carrier directly. Depending on the carrier's policies, you may be able to request a redirection or re-routing of the package to the correct address. This often involves an additional fee and is subject to carrier approval.

To avoid similar problems in the future, always double-check your delivery address before finalizing your order. Make sure all details, including apartment number, street names and postcodes, are correct.

Check your delivery notice or tracking information to locate the pickup location where your package was delivered. If you can't find the location, contact the carrier directly for help identifying the correct address. Once you have the details, be sure to pick up your package within the specified time frame, as unclaimed packages may be returned to us.

If you are unable to locate the pickup location or have any questions about the process, please feel free to contact our customer service team for assistance. Please note that if the package is not collected on time and is returned, you may not be eligible for a full refund.

Please contact us so we can resolve the situation as soon as possible.

You can return your order within 30 days of receipt.

To begin the return process, please contact our customer service team and provide the following information:

• Your order number
• Photos of the item (make sure it is unworn, unwashed, with original tags attached and in original packaging)
• The reason for your return

Once we receive this information, we will send you a returns form and clear instructions to guide you through the next steps.

The return address and detailed instructions will be included in the return form, which we will provide to you once you contact us regarding your return request.

Returns are not free, so the customer is responsible for the return shipping costs. Return shipping costs usually range between $30-$50 (CAD) per package, plus a customs fee of $15-$22 (CAD), which is not covered by us.

Heavier items, such as thick sweaters, jackets, or multiple pairs of shoes, may incur higher return fees, as these costs are calculated based on the weight of the package.

Refunds are processed through the original payment method. This usually takes up to 5 business days, depending on your bank.

Returns are typically processed within 2-4 weeks, depending on shipping times. Once your return arrives at our facility in China, it will be processed within 5 business days.

If your return is approved, you will receive a full refund. However, if your return is rejected, no refund will be issued and the package will be sent back to you at no additional cost. Rejected returns may include damaged, incorrect, or used items.

We use a 30-day return period from receipt of the package, during which the customer can return their package without providing a reason. Please note that the return package must be shipped within these 30 days.

Yes, exchanges can be made within 30 days of receiving your order.

Exchanges are free for the product itself. However, shipping costs for return apply and depend on the weight of the package.

If you receive a defective or damaged product, we are here to help! Follow these steps to resolve the issue:

• Take a photo of the damaged or defective product.
• Send an email to info@louis-quebec.com with a photo of the problem attached. In your email, please include your order number and a brief description of the problem.

Once we've reviewed your case, we'll send you a replacement for free, and you can keep the damaged item—no need to return it to save yourself the hassle. Please note that we do not offer refunds for damaged items, only replacements, as per our policy.

Follow the same steps as for damaged items: contact us with photos and your order number, and we'll send you the correct item for free!

Please contact us with your order details, and we will endeavour to resolve the issue promptly. Once we confirm the missing item, we will send it to you for free!

No, we operate online only.